Refusing to accept delivery of any merchandise will result in a $75 service fee (per box). You may still return or exchange your merchandise in accordance with our returns and exchange policies. After this window, the order will be forwarded to the warehouse for processing and shipping and can no longer be altered. Can I change or cancel my order?Ĭancellation requests may be submitted within 30 minutes of placing an order. Depending on the shipping route, it is normal for 24-48 hours to pass between scans. Once in transit, items are scanned at various points between pickup and delivery. You may not see movement of your tracking numbers for up to 48 hours after the label has been created. Once you have placed your order, you may track it with our order tracking page. If you need your order sooner, please select an express shipping option. To see if a product has a longer shipment window, please see the Shipping Information section of the product information page. Standard shipping typically takes 2-5 business days to arrive. You should receive a shipping confirmation email within 24 hours of placing your order. Shipping timelines depend on the shipping method you choose. 1 or more items from your order has been returned.Your order delivered to the provided address.The carrier couldn’t access the provided address or the address is incorrect.The carrier picked up your order, and you should receive a shipping confirmation email with tracking number(s).We sent your order to a warehouse for fulfillment.We received your order and are reviewing it before sending it to the warehouse for fulfillment.Here are the possible shipping statuses, which can mean any of the conditions listed: In Progress You can check your order’s status at any time using our order tracking page. It simply might not have reached the next delivery hub to be scanned. This does not necessarily mean the item is not moving. A tracking number may display “Label Created” status for up to 48 hours after shipment. Once your order has shipped, we’ll send a shipping confirmation email with tracking information. (For example, orders placed after 12pm ET Friday will ship by the following Monday.) Orders placed after 12pm ET will ship the next business day. Orders placed by 12pm ET will ship the same business day. Please note that orders with multiple and/or large items may ship in multiple boxes that have unique tracking numbers. To track your order, please use our order tracking page.
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